Refund and Privacy Policy
At Sophie’s Collections, your satisfaction is important to us. If you are not entirely satisfied with your purchase of our collective inspirational cards, we're here to help.
Returns
Due to the nature of our products, we currently do not accept returns unless the item is damaged or defective upon arrival.
If your order arrives damaged or contains a manufacturing defect:
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Please email us at info@sophiealille.com within 7 days of receiving your item.
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Include your order number, photos of the damage/defect, and a description of the issue.
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Once reviewed, we may offer a replacement, store credit, or a full refund.
Refunds (if applicable)
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged. Please email info@sophiealille.com to arrange an exchange.
For questions about refunds or product concerns, contact us anytime at info@sophiealille.com.
Privacy Policy
At Sophie’s Collections, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit sophiealille.com.
Information We Collect
We collect personal information that you voluntarily provide to us when you:
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Make a purchase
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Subscribe to our newsletter
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Contact us
This may include your:
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Name
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Email address
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Shipping address
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Payment information (processed securely through Wix or our payment provider)
How We Use Your Information
We use your information to:
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Process and ship your orders
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Send order confirmations and updates
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Respond to customer inquiries
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Improve our website and offerings
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Send promotional emails (only if you opt in)
Data Security
We use industry-standard security protocols to protect your information. All transactions are processed through secure gateways and are not stored or processed on our servers.
Third-Party Services
We may use trusted third-party providers (e.g., Wix Payments, email marketing platforms) to help us operate our website and deliver services. These providers are only given the information necessary to perform their functions and are obligated to protect your data.
Your Rights
You can:
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Opt out of promotional emails at any time
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Request access to or deletion of your personal information
To make a request, email us at info@sophiealille.com.
Cookies
We use cookies to enhance user experience and collect data on site usage. You can control cookie settings through your browser.
Contact Us
For any questions about these policies, contact us at:
📧 info@sophiealille.com
🌐 https://www.sophiealille.com
"Unraveling Life's Emotions One Story at a Time."